It’s often said that if all you have is a hammer, then everything looks like a nail. It is meant to suggest that people are always seeking confirmation for the things they already believe. And it turns out that I really believe in the use and application of good communication.
Communication is something all living creatures do whether through written word, spoken language, sign language, or any other means. No matter how you manage to share information with others, the best leaders I’ve had are aware of a few universal basics.
The Basics of Ethical Communication*
One of the skills I share with any leader I mentor, is the need for ethics in our everyday communication. The National Communication Association has adopted a credo for ethical communication. Their credo states that “ethical communication enhances human worth and dignity by fostering truthfulness, fairness, responsibility, personal integrity, and respect for self and other.”
I hope you take the time to read it, but if you haven’t decided if it’s for you or not, I’ll give you the highlights below.
- Be truthful and begin with understanding, then engage in civil discourse. Don’t intentionally deceive anyone, and before you disagree with someone else’s point of view, make sure you’ve made the effort to understand what they mean. If you disagree, discuss your differences in a way that doesn’t negate the inherent value of the person you’re speaking with.
- Speak bravely in the pursuit of fairness and justice, and be clear about where you stand. If you see a way that a solution could be more equitable, speak up about it. When you have a point of view, respectfully make it clear so that others know so that we can all strive to know each other better.
- Be aware that all communication has an effect, and strive to make that effect positive (but admit when it’s harmful). Anyone who calls communication a soft skill hasn’t experienced having to work through the difficult process of communicating harmful things with care. We have all caused people to feel and act a certain way with what we’ve expressed to them, and knowing that we have that kind of impact from the start can help us make better choices.
- Share information around significant choices, while being respectful of privacy and confidentiality. As leaders, we should always try to inform those who are most impacted by something first. It can be a lengthy process depending on the size of your organization, and certainly takes effort to get used to. But it is a necessary part of creating psychological safety in your organization as well a fundamental responsibility you accept when you agree to lead.
tl;dr for the tl;dr
And if even that was too long, it boils down to this: Communicate with care (for your words and your people) and embrace your responsibility (for the processes and the outcomes).
*It’s important to note, as always, that no one gets these things perfect every time. It’s not about perfection over all else, it’s about being mindful and committing to trying your hardest.